support.
Email support@cortisoliq.com. A person reads every message, and we answer within two working days. In the app, Email us under "Need a hand?" on the You tab, or You › More settings › About and FAQs › Report a problem, opens an email with the subject filled in.
Common fixes
My watch says "No new readings". Wear your Apple Watch snug, including overnight. The score needs recent heart rate variability readings, which the watch takes while you're still.
The score isn't updating. Check iPhone Settings › Privacy & Security › Health › Cortisol IQ and make sure every category is on. Then open the app once on your iPhone.
The score isn't on my watch face. Touch and hold your watch face, tap Edit, swipe to complications, and pick Cortisol IQ.
Cancel or change my subscription. iPhone Settings › your name › Subscriptions › Cortisol IQ, or in the app, You › More settings › Account and subscription › Manage subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app doesn't cancel it.
Restore a purchase on a new phone. In the app, You › More settings › Account and subscription › Restore purchases, signed in with the same Apple Account.
Refunds. Apple handles billing, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue them ourselves.
Turn off Kai, or stop sending today's estimate. You › Kai chat.
Your data: access, deletion and other requests
Most of your data never leaves your iPhone and Apple Watch, so you can delete it yourself:
If your subscription has ended, the app's screens are locked: email us and we'll help.
- Erase the app's data on your iPhone: You › More settings › Account and subscription › Delete account and data. This removes your answers, settings and history from the app and signs you out. It doesn't yet delete a sign-in account on our servers; email us for that (below). (You › Health data › Clear all data does the same for your answers, settings and history without signing you out.) Apple Health data isn't touched; you manage it in Apple's Health app.
- Stop Health access: iPhone Settings › Privacy & Security › Health › Cortisol IQ.
- Delete the app from your iPhone and Apple Watch.
To delete, see or correct what we hold on our side, email support@cortisoliq.com with "Delete", "Access" or "Correct" in the subject. Tell us:
- the email you signed in with, if you created an account (we'll delete your account and user record);
- the order ID from an Apple receipt email, if you want your purchase and refund records found;
- your state or country, so we apply the right law.
We'll confirm we got it, check it's really you, and reply within 30 days (Washington, Nevada and Connecticut consumer health data requests: within 45 days). We'll also ask the services that work for us to delete what they hold that we can link to you. Funnel analytics use a new random ID each session, so they can't be traced back to one person. If we turn a request down, reply with "Appeal" in the subject. More detail: privacy policy and Consumer Health Data Privacy Policy.
Opt out of sharing for advertising: email us with the subject "Do not sell or share". The app can't yet switch Meta events off for one person; see your privacy choices for what that means today.